Privacy Policy

1.1 Information You Provide Directly

When you fill out our "Book a Strategy Call" form or otherwise contact us, we may collect:

• Full name
• Phone number
• Business name
• Industry/business category
• Any additional information you share via email, phone, or WhatsApp

1.2 Information Collected Automatically

When you browse the Site, we may automatically collect limited technical information, such as:

• IP address
• Browser type and device information
• Pages visited and time spent on the Site
• Referring website or source

This information is typically collected through standard web server logs and, if enabled, analytics or advertising tools (see Section 5 – Cookies).

1.3 Information from Third-Party Channels

If you contact us via WhatsApp or click-to-call, we may receive your phone number and any details you choose to share through that platform, subject to that platform's own privacy policy (e.g., WhatsApp/Meta).

We use the information we collect to:

• Respond to your enquiry and call you back regarding our Services
• Understand your business needs and prepare relevant proposals
• Improve our Site, Services, and marketing communications
• Send you updates, offers, or promotional communications (only where permitted, and you may opt out at any time)
• Maintain business records and comply with legal or accounting obligations
• Detect and prevent fraud, spam, or misuse of the Site

We do not use your information for any purpose beyond what is reasonably connected to the above.

We process personal data on the basis of:

• Your consent, given when you voluntarily submit the enquiry form or contact us
• Legitimate business interest, to respond to enquiries and operate our Services
• Legal obligation, where required under applicable Indian law

This processing is carried out in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology Act, 2000 and rules made thereunder.

We do not sell, rent, or trade your personal information. We may share information only with:

• Service providers who help us operate the Site or deliver Services (e.g., website hosting, form/CRM tools, email service providers), bound by confidentiality obligations
• WhatsApp/Meta, if you choose to contact us through WhatsApp
• Legal authorities, if required by law, court order, or to protect our legal rights
• Successors, in the event of a merger, acquisition, or sale of business assets, with notice to you where required

All third parties are expected to handle your data securely and only for the purpose for which it was shared.

Our Site may use cookies or similar technologies to:

• Ensure the Site functions correctly
• Understand how visitors use the Site (analytics)
• Improve user experience

You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of the Site.

(If ROKA uses tools such as Google Analytics, Meta Pixel, or similar tracking/advertising technologies, this section should be updated to name them specifically and link to their respective privacy policies.)

We retain personal information only for as long as necessary to:

• Fulfil the purpose for which it was collected (e.g., responding to your enquiry)
• Comply with legal, accounting, or reporting obligations
• Resolve disputes and enforce our agreements

Once no longer required, data is securely deleted or anonymized.

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Under the DPDP Act, 2023, you have the right to:

• Access the personal data we hold about you
• Request correction or updating of inaccurate data
• Withdraw consent at any time (this does not affect processing done before withdrawal)
• Request erasure of your personal data, subject to our legal retention obligations
• Raise a grievance regarding how your data is handled

To exercise any of these rights, contact us using the details in Section 12.

Our Site and Services are intended for businesses and individuals aged 18 and above. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

While ROKA is based in Kochi, India, we serve clients across India and the GCC region (including UAE and Oman). If you contact us from outside India, your information will be processed in India in accordance with this Policy and applicable Indian law.

Our Site may contain links to third-party websites or platforms (e.g., portfolio work, social media, WhatsApp). We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies separately.

In accordance with the Information Technology Act, 2000 and rules made thereunder, the contact details of the Grievance Officer are:

Robotic Kathakali Pvt. Ltd.
Door No. 46/3583/G9, Nippon Q1 Business Park,
Level – 8J, NH Bypass, Palarivattom, Kochi,
Kerala 682028, India

Phone: +91 80892 04871
Email: info@worldofroka.com

(Please insert the designated Grievance Officer's name and title here — this is a legal requirement under Indian IT Rules.)

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top will indicate when changes were made. Continued use of the Site after changes indicates your acceptance of the updated Policy.

This Privacy Policy is governed by the laws of India. Any disputes arising from this Policy shall be subject to the exclusive jurisdiction of the courts in Kochi, Kerala.